When can I start receiving payouts?
When can I start receiving payouts?
As soon as your identity is verified and you’ve added a payout account. The first sale on your store starts a ~10 business day waiting period before funds clear into your merchant balance — once they do, you can request a payout whenever your balance hits the $50 USD minimum.
Which countries and currencies do you support?
Which countries and currencies do you support?
Today we pay out to merchants in mainland China, settled in CNY via bank card or Alipay. Most major mainland Chinese banks are supported. More currencies and countries are on the roadmap — contact support and let us know which one you need.
Can I simulate a payout in test mode?
Can I simulate a payout in test mode?
No. Finance and Payout History always read live data, and there’s no way to simulate a payout. Anything you submit moves real money.
How do I change my payout account?
How do I change my payout account?
Open Payout Accounts from the user menu (or Finance → Payout Account). Add a new account and set it as default, or edit the details on an existing one. The holder name is taken from your identity and isn’t editable here. See Payout Accounts.
My payout is stuck in pending — is something wrong?
My payout is stuck in pending — is something wrong?
Pending is normal for the first 3–5 business days while the bank processes it. Only worry if it stays pending past 5 business days — at that point, contact support with your payout ID.
My payout failed with a name mismatch. What do I do?
My payout failed with a name mismatch. What do I do?
The bank returned a holder name that doesn’t match your legal name on file. Open Profile, compare your legal name field to your ID character-by-character (including spaces and punctuation), save the correction, and retry. If the field is locked, contact support.
When should I contact support?
When should I contact support?
Reach out if your payout has been pending for more than 5 business days, you see a failure reason you don’t recognize, you need to change a locked identity field, or you need a country or currency we don’t support yet. Include your merchant ID, the payout ID, the timestamp, and a screenshot.