Overview
The Consumer Portal is a merchant-level feature that gives your customers a self-service interface to manage their orders, subscriptions, and billing details. It operates across all your stores. Access it from the user menu → Consumer Portal.What Customers Can Do
| Feature | Description |
|---|---|
| View orders | Browse all past orders and payment history |
| Download invoices | PDF invoices with multi-language support |
| Manage subscriptions | View status, next billing date, and cancel |
| Reactivate subscriptions | Resume a canceling subscription before it expires |
| Request refunds | Submit refund requests for eligible payments |
| Update billing details | Edit invoice address and tax information |
Accessing the Portal
There are two ways customers reach the portal:Magic Link (Email)
Customers log in via a one-time magic link sent to their email. No password required.
Direct Link
Share your store’s portal URL directly. Customers enter their email to receive a login link.
Portal URL
Each store has a unique portal URL:Merchant View
From the user menu, clicking Consumer Portal opens a preview of the portal as it appears to your customers. Use this to verify the experience before sharing the link.The portal automatically adapts to your store’s checkout theme settings (colors, dark/light mode).