Setting Up a Payout Account
Verify your identity first
You can’t add a payout account without a verified identity — the holder name on every payout is taken from your legal name. See Identity Verification if you haven’t done this yet.
Pick a method and enter details
Choose Bank Card or Alipay and fill in the fields. Your name is filled in automatically from your identity — you don’t type it here.
Sensitive fields — ID number, bank account number, Alipay account — only show the last few characters after saving. The full value is only used when a payout is being processed.
Available Payout Methods
| Method | Fields required |
|---|---|
| Bank Card | Bank (selectable from the list in the dashboard), account number, purpose of remittance |
| Alipay | Mobile number or email registered with Alipay, purpose of remittance |
Current coverage: mainland China, settled in CNY. We are actively expanding to more regions and currencies — contact support to let us know what matters most to you so we can prioritize.
Changing Your Payout Account or Default
You can add a new account, edit an existing one, set a different default, or remove an account at any time.| Action | What it does |
|---|---|
| Add | Save a new bank card or Alipay. The same card or Alipay can’t be added twice |
| Edit | Update details on an existing account. The holder name is read-only — it tracks your verified identity |
| Set as default | The default is used for every payout unless you switch before submitting |
| Delete | Remove an account. Only allowed when no payouts are pending against it |
Common Issues
Why can't I add a payout account?
Why can't I add a payout account?
The most common cause is an incomplete identity. Without a verified identity, the form won’t save. Open Profile, fill in the required fields, then come back. See Identity Verification.
Why is the holder name not editable?
Why is the holder name not editable?
The holder name on every payout is taken from your verified legal name — automatically. This avoids typos that would bounce a payout. If your legal name needs to change, update it on Profile; if it’s already locked, contact support.
Can I add the same card twice?
Can I add the same card twice?
No. If you submit a card or Alipay account that’s already on file, nothing changes. Add a different account, or edit the existing one.
My bank isn't on the supported list.
My bank isn't on the supported list.
Use Alipay, or contact support so we can prioritize adding your bank.