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Customer Help Center

Made a purchase from a business using Waffo Pancake? Find answers here.

Billing Questions

See a charge? Understand it.

Subscriptions

Cancel, pause, or update.

Refunds

Request money back.

Payment Method

Update your card.

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Why “Waffo Pancake” on My Statement?

Waffo Pancake is a Merchant of Record. We process payments for many businesses. When you buy from a business using us, you may see:
  • “WAFFO” or “WAFFO PANCAKE” on your bank statement
  • Our name on receipts or invoices
This is normal. We process payments on behalf of the business you purchased from.

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Find the Business Name

Check your email for:
  • Order confirmation
  • Receipt with product details
  • Business name and contact info

Don't Recognize Charge

Identify unknown charges.

Cancel Subscription

Stop recurring billing.

Request Refund

Get money back.

Update Card

Change payment method.

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Contact

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Contact the Business

For questions about:
  • The product or service
  • Access or delivery
  • Refund policies
Find their contact in your receipt email.

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Contact Waffo Pancake

For questions about:
  • Charges you don’t recognize
  • Payment processing issues
  • Technical billing problems

Contact Us

support@waffo.ai

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Your Rights

  • Receive receipts for all purchases
  • Cancel subscriptions anytime
  • Request refunds per business policy
  • Access invoices for records
  • Update payment methods
  • Data privacy under applicable laws