Skip to main content

​
Customer Portal

Made a purchase from a business using Waffo Pancake? Find answers here.

Consumer Portal

Log in to view orders, manage subscriptions, and download invoices.

​
How to Log In

There are two ways into the Consumer Portal. We use Magic Link login — no password needed.
1

Enter Email

Go to Consumer Portal and enter the email address you used when making your purchase.
2

Check Inbox

We’ll send an email with a login link. Click the link to log in.

​
From a Business Website

If the business’s website has a Manage orders button (or similar), log in on their site and click it. You go straight into that business’s portal — no email code needed.
  • The portal shows only your orders with that business
  • After 15 minutes without activity the session ends. Click the button on the business’s site again to re-enter
  • Report Issue isn’t shown in this portal. For a refund, contact the business directly

​
Can’t Log In?

  1. Make sure you’re using the exact email address from your purchase (check your receipt)
  2. Check your spam folder for emails from auth@waffo.ai
  3. Go back to the login page and request a new Magic Link
That portal session ends after 15 minutes without activity, and the portal asks you to re-enter from the business’s site. Go back to the business’s website and open the portal from there again — no email code is needed.If you open the portal again in the same browser (in another tab, for another store, or with a Magic Link), the newest session takes over. Earlier tabs show Session switched and take you to the current session.
Email support@waffo.ai with your purchase email and order details, and we’ll help you out.

​
Common Topics

Billing Questions

Charges, refunds, invoices, and taxes.

Subscriptions

View or cancel subscriptions, and reactivate or change plan where eligible.

​
Contact

Contact Business

Product or service usage and delivery issues. Find their contact in your receipt email.

Contact Waffo Pancake

Unrecognized charges, payment processing, or billing issues. Email support@waffo.ai.