Payments Overview
The Payments page shows all transactions processed through your store, including one-time purchases and subscription charges.
Payment List
View all payments in a comprehensive table:| Column | Description |
|---|---|
| Date | Transaction timestamp |
| Amount Paid | Gross payment amount |
| Tax Amount | Tax collected |
| Status | Payment status |
| Payment Method | Card type and last 4 digits |
| Description | Payment description or product name |
| Customer | Customer email |
| Product | Associated product |
Payment Statuses
Paid
Successfully processed and funds received.
Pending
Payment initiated but not yet confirmed.
Refunded
Full amount has been refunded.
Partial Refund
Part of the payment has been refunded.
Declined
Payment was rejected by the payment processor.
Chargeback
Customer disputed the charge with their bank.
Filtering Payments
Filter your payment list by:| Filter | Options |
|---|---|
| Status | All, Paid, Pending, Refunded, Declined, Chargeback |
| Product | Any product in your catalog |
| Date Range | Custom start and end dates |
| Customer | Search by email |
| Amount | Min/Max amount range |
Search
Search payments by:- Payment ID
- Customer email
- Product name
- Last 4 digits of card
Payment Details
Click on any payment to view full details:Transaction Info
- Payment ID
- Amount and currency
- Tax amount
- Net amount (after fees)
- Timestamp
- Test/Live mode indicator
Payment Method
- Card brand (Visa, Mastercard)
- Last 4 digits
- Expiration date
- Country of issue
Customer Info
- Name (if provided)
- IP address
- Country
Associated Records
- Product purchased
- Subscription ID (if applicable)
- Invoice link
Processing Refunds
Refund Policies
| Scenario | Recommendation |
|---|---|
| Duplicate charge | Full refund |
| Partial service used | Partial refund |
| Service issue | Full or partial based on situation |
| Fraud | Full refund + review account |
Payment Statistics
At the top of the Payments page:| Metric | Description |
|---|---|
| Total Revenue | Sum of all paid transactions |
| Net Revenue | Total revenue minus refunds |
| Total Refunded | Sum of all refunds issued |
| Successful | Count of successful payments |
| Avg. Order Value | Average payment amount |
Payment Methods
Waffo Pancake supports:Credit Cards
Visa, Mastercard
Apple Pay
Available on iOS and Safari
Google Pay
Available on Android and Chrome
Chargebacks
When a customer disputes a charge:- You’ll receive a notification
- Payment status changes to “Chargeback”
- Funds are held pending resolution
- You can submit evidence to fight the dispute
Chargebacks carry fees and can impact your merchant reputation. Prevent them with clear product descriptions, good customer service, and recognizable billing descriptors.
Exporting Payments
Export payment data for accounting or analysis:- Apply desired filters
- Click “Export”
- Select format (CSV or PDF)
- Download the file
- All payment details
- Customer information
- Tax amounts
- Refund status
- Timestamps