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Payments Overview

The Payments page shows all transactions processed through your store, including one-time purchases and subscription charges.
Payments List

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Payment List

View all payments in a comprehensive table:

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Payment Statuses

Paid

Successfully processed and funds received.

Pending

Payment initiated but not yet confirmed.

Refunded

Full amount has been refunded.

Partial Refund

Part of the payment has been refunded.

Declined

Payment was rejected by the payment processor.

Disputing

The customer filed a refund ticket that is still open.

Chargeback

Customer disputed the charge with their bank.
Disputing and Chargeback are different escalations:
  • Disputing — a refund ticket filed with you. Resolve it directly.
  • Chargeback — escalated to the cardholder’s bank. Carries fees and affects your merchant reputation.
Settling a dispute is what stops it becoming a chargeback.

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Filtering Payments

Filter your payment list by: Search payments by:
  • Payment ID
  • Customer email
  • Product name
  • Last 4 digits of card

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Payment Details

Click on any payment to view full details:

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Transaction Info

  • Payment ID
  • Amount and currency
  • Tax amount
  • Net amount (after fees)
  • Timestamp
  • Test/Live mode indicator

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Payment Method

  • Card brand (Visa, Mastercard)
  • Last 4 digits
  • Expiration date
  • Country of issue

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Customer Info

  • Email
  • Name (if provided)
  • IP address
  • Country

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Associated Records

  • Product purchased
  • Subscription ID (if applicable)
  • Invoice link

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Processing Refunds

1

Find the Payment

Locate the payment in the list or use search.
2

Click 'Refund'

Open the payment details and click the Refund button.
3

Choose Refund Type

  • Full Refund - Return the entire amount
  • Partial Refund - Enter a custom amount
4

Add Reason (Optional)

Document why the refund is being processed.
5

Confirm

Review and confirm the refund.
Refunds typically take 5-10 business days to appear on the customer’s statement. Refunds cannot be reversed once processed.

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Refund Policies

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Payment Statistics

At the top of the Payments page:

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Payment Methods

Buyers can pay by card or digital wallet. Which options appear at checkout depend on the buyer’s device, region, and — most importantly — the order’s pricing currency.

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Global Methods

Available to buyers worldwide.

Cards

Visa and Mastercard — credit, debit, and prepaid, worldwide.

Apple Pay

iOS and Safari, where Apple Pay is enabled.

Google Pay

Android and Chrome, where Google Pay is enabled.

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Local Methods

Region-specific methods, shown to buyers in their market.

WeChat Pay

Mainland China and Hong Kong, for USD and CNY orders.
Alipay is not available to buyers yet. The Alipay you see on the payout pages is a payout destination for merchants, not a buyer payment method. Buyer-side Alipay is in progress and will be announced when it opens.

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Method and Currency Support

Each method supports a specific set of currencies. The order’s pricing currency decides which methods a buyer sees at checkout.
CNY is WeChat Pay only. An order priced in CNY can be paid only with WeChat Pay — cards and other wallets don’t accept CNY. WeChat Pay itself accepts only USD and CNY.

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Per-Order Price Limits

A product’s price must fall within the range allowed for its currency. Prices outside the range are rejected when you create or edit the product.

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WeChat Pay Notes

Beyond the currency rules above, WeChat Pay only appears at checkout when:
  • The order is a one-time payment — WeChat Pay does not support subscriptions.
  • The buyer is within the WeChat limit: ¥1,000 CNY (roughly $140 USD) per buyer, per merchant, per calendar month, counted across all of that buyer’s WeChat payments to you. It is a cumulative monthly cap, not a per-order cap — a repeat buyer can reach it mid-month.
When an order doesn’t qualify, WeChat Pay is hidden and the buyer pays by card, Apple Pay or Google Pay. The limit is set by WeChat and may change.
USD-priced orders paid with WeChat Pay settle via HKD. The USD price is converted to HKD for settlement, then to CNY when the buyer pays. The two conversions may use different rates, so the CNY amount the buyer actually pays can differ slightly from a direct USD-to-CNY conversion.
Three practical points.
  • WeChat Pay acquiring is provided by Waffo under its own agreement with WeChat Pay HK. You do not apply for a WeChat merchant account of your own.
  • On Android, the buyer must open the cashier in a browser that can launch the weixin:// scheme. Some in-app browsers cannot; have the buyer open the page in the system browser, or pay on desktop by scanning the QR code.
  • For CNY-priced products the WeChat payment sheet also shows an HKD-converted amount. That reflects the channel’s settlement path and is expected.

Request a payment method

Need a regional method we don’t list yet? Tell us which one and where you sell — submissions feed directly into our roadmap prioritization.

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Chargebacks

When a customer disputes a charge:
  1. You’ll receive a notification
  2. Payment status changes to “Chargeback”
  3. Funds are held pending resolution
  4. You can submit evidence to fight the dispute
Chargebacks carry fees and can impact your merchant reputation. Prevent them with clear product descriptions, good customer service, and recognizable billing descriptors.

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Exporting Payments

Export payment data for accounting or analysis:
  1. Apply desired filters
  2. Click “Export”
  3. Select format (CSV or PDF)
  4. Download the file
Export includes:
  • All payment details
  • Customer information
  • Tax amounts
  • Refund status
  • Timestamps
  • Your external order ID, when one was set at checkout
Set orderMerchantExternalId on checkout/create-session to carry your own order number into the transaction detail view and the CSV export — exported rows then reconcile against your system without a lookup table.