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Verify your identity before you add a payout account. Every payout is sent to a holder name derived from your verified identity — getting that name exactly right is how we make sure your funds arrive. This page covers individual identity verification, used when you pay out to a personal bank account or Alipay. If you pay out to a company account, see Paying out to a company account below.
Identity verification is required before you can add a payout account and request payouts.

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What you’ll provide

Identity form on Profile — first name, last name, legal full name, country, ID type, ID number
Legal full name is the field people most often get wrong. Compare it to your ID character-by-character — including spaces and punctuation — before you save.

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When you can edit your identity

Whether the core fields are editable depends on your payout history:
  • No payout activity yet — legal name, ID number, nationality, and ID type can all be edited freely. Previously empty fields can also be filled in any time.
  • A payout is in progress, or you have one or more successful payouts on record — the core fields are locked from self-edit. Contact support if you legitimately need to update one (for example, a legal name change with supporting documentation).
Sensitive fields (ID number, bank account number, Alipay account) are stored encrypted. The dashboard only shows the last few characters.

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Paying out to a company account

In beta. Payouts to company accounts are now in beta. The first release supports company bank accounts in the United States, Singapore, Hong Kong SAR, and mainland China. Once enabled, you’ll provide your company details separately so we can match the holder name on company payouts. Accounts onboarded as individuals can also switch to a company entity. To join the beta, fill out the sign-up form. Until the general release, accounts not enrolled in the beta continue to use the individual identity on the account for payouts.

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Where to find it

The identity form lives on the Profile page. Open it from the user menu (top-right avatar) → Profile.