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How payouts work. Every sale on your store goes through a short waiting period, then auto-settles into your merchant balance. From there, you request a payout whenever you want — funds land in your bank account, Alipay or PayNow a few business days later. (Alipay here is a payout destination for you, the merchant — buyers cannot pay with Alipay yet.)
1

Store earns revenue

A customer pays. The amount lands in that store’s balance and waits about 10 business days so any refunds or chargebacks can settle first. Business days follow the Hong Kong public-holiday calendar, so around a long holiday the wait can run past two calendar weeks.
2

Auto-settle to your merchant balance

After the waiting period, funds move automatically into your merchant balance — pooled across all of your stores. Nothing for you to do. View it in Finance at the top of the dashboard.
3

You request a payout

Once your balance clears the minimum, you initiate a payout from Finance. Bank-card payouts arrive 1–3 business days after you request them, the same for every region and payout method. Nothing is paid out on weekends or holidays; Alipay payouts are not tied to business days and usually arrive the same day.

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Fees and Payout Schedule

Current coverage: mainland China, Hong Kong, United States, Japan, South Korea and Singapore. Methods, arrival currencies and required fields per region are listed under Payout Accounts.
Test mode doesn’t affect payouts. Finance and Payout History always show real data, and you can’t simulate a payout.

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Requesting a Payout

Merchant Finance — balance, available amount, and request payout
1

Open Finance

Click Finance in the top navigation. You’ll see your merchant balance and the amount available to withdraw.
2

Enter an amount

Type the amount you want. The amount must be more than $10 USD — the threshold is set in USD, and the local-currency amount arriving in your account is calculated at the rate the moment you submit.
3

Pick the destination

Choose which payout account receives the money — there is no default, so this is an explicit choice every time. The holder name comes from your verified identity and isn’t editable here.
4

Submit

Click Request Payout, then confirm in the dialog — it restates the amount and destination before anything moves. The payout enters pending and is tracked under Payout History.

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Debit Note

Download a formal Debit Note PDF for any payout from its entry in Payout History — a settlement document for your accountant or your books. Each note carries:
  • Legal entity name and registration number
  • Contact details
  • The Merchant-of-Record disclaimer
Laid out to the conventions accounting software and auditors expect.

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Failed Payouts

Most payouts land without issue. If yours doesn’t, work through this list:
  • Name mismatch. The bank returned a holder name that doesn’t match your legal name on file. Open Profile, compare your legal name to your ID character-by-character (including spaces and punctuation), correct it, and retry. If the field is locked, contact support.
  • Identity incomplete. You can’t request a payout — or even add a payout account — without a verified identity. See Identity Verification.
  • Below the minimum. Payouts of $10 USD equivalent or less are rejected. Wait until your balance clears the threshold, or contact support for an exception.
  • Pending longer than 5 business days. The bank may be running extra checks on a large amount or a brand-new account. If it doesn’t clear within a week, contact support with your payout ID.
  • Holder name doesn’t match your identity. Each payout account must belong to the same legal person whose identity you’ve verified. If the names don’t match exactly — even a punctuation or spacing difference — the payout fails. Open Profile, verify your legal name matches your ID exactly, and retry. See Identity Verification.
  • C0001: System error. An error on the payout channel’s side, unrelated to your account details. Request the payout again; if it keeps failing, contact support with the payout ID.
  • Alipay account doesn’t match its real-name profile. The email or mobile number you entered must match the Alipay account’s real-name registration exactly — a single mistyped character fails the payout. And while your identity verification is still incomplete, no payout account can pass the channel’s check.
  • A0016: Bank code is not supported. The account’s bank code isn’t on the payout channel’s supported list — usually an account entered by hand before the bank picker existed. Delete the account and add it again, choosing the bank from the list.
  • Japanese account returns INVALID-BENEFICIARY. Usually the branch code was prefixed to the account number, or the holder name doesn’t match the katakana name registered on the account. Enter only the 7-digit account number with the branch code in its own field; for name mismatches, contact support.
When contacting support, include your merchant ID, the payout ID, the timestamp, and a screenshot. That’s enough for us to find the record and respond fast.

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Managing Your Payout Account

You can add or remove payout accounts at any time, and you choose the destination each time you request a payout. See Payout Accounts for the setup walkthrough and supported methods.

Payout Accounts

Add or remove a bank card or Alipay account

Identity Verification

Verify your identity before you can receive a payout

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FAQ

As soon as your identity is verified and you’ve added a payout account. The first sale on your store starts a ~10 business day waiting period before funds clear into your merchant balance — once they do, you can request a payout whenever your balance clears the $10 USD minimum.
We pay out to accounts in mainland China, Hong Kong, the United States, Japan, South Korea and Singapore: bank card or Alipay in mainland China, bank transfer in Hong Kong / the US / Japan / Korea, and bank transfer or PayNow in Singapore. Every region is currently settled in USD; if the receiving bank credits your account in local currency, it converts at its rate on the day of arrival. Field requirements per region are under Payout Accounts.
No. Finance and Payout History always read live data, and there’s no way to simulate a payout. Anything you submit moves real money.
Open Payout Accounts from the user menu (or Finance → Payout Account) and add the new account. There is no edit action — to change an existing account’s details, delete it and add it again. The holder name is taken from your identity and isn’t editable here. See Payout Accounts.
Pending is normal for the first 3–5 business days while the bank processes it. Only worry if it stays pending past 5 business days — at that point, contact support with your payout ID.
The bank returned a holder name that doesn’t match your legal name on file. Open Profile, compare your legal name field to your ID character-by-character (including spaces and punctuation), save the correction, and retry. If the field is locked, contact support.
For larger payouts, Alipay’s risk team may ask you to supply documents proving the background of your transactions. This is a routine check on cross-border settlements — it does not mean anything is wrong with your account. You’ll typically be asked for:
  • Terms of service (TNC) — proof that Waffo acts as your merchant of record, collecting, invoicing and settling on your behalf. See the Developer Terms.
  • Transaction / settlement details — download an export from the corresponding page in your dashboard and submit it as an Excel/CSV file.
  • Invoices — the receipts issued to your customers. Go to the Payments page, open a transaction to see its detail, and you’ll find the invoice link there.
  • Website / product info — a screenshot of your own pricing page, so the products and prices match your transaction records.
A few tips:
  • You can upload up to 10 files. A good mix is your terms + one transaction export + your top invoices.
  • Prioritize your largest transactions — they carry the most weight.
  • Submit within 24 hours, or the request is returned.
  • For the service type field, we recommend selecting software service (数字产品 / SaaS / 订阅), and keep it consistent with your website and invoices.
Yes. Alipay isn’t your only option — you can switch to a bank card. Open Payout Accounts, add a Bank Transfer account, set it as your payout account, and request your payout through it. This bypasses the Alipay document review entirely. Contact support if you’d like help deciding.
Yes. Alipay payouts go to personal Alipay accounts in mainland China, and two limits apply: each payout is capped at RMB 50,000, and each recipient can receive a cumulative RMB 300,000 per year via Alipay. If you need to receive more than that, use a bank card instead — see Payout Accounts.
Reach out if your payout has been pending for more than 5 business days, you see a failure reason you don’t recognize, you need to change a locked identity field, or you need a country or currency we don’t support yet. Include your merchant ID, the payout ID, the timestamp, and a screenshot.