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How payouts work. Every sale on your store goes through a short waiting period, then auto-settles into your merchant balance. From there, you request a payout whenever you want — funds land in your bank or Alipay a few business days later.
1

Store earns revenue

A customer pays. The amount lands in that store’s balance and waits about 10 business days (around two weeks) so any refunds or chargebacks can settle first.
2

Auto-settle to your merchant balance

After the waiting period, funds move automatically into your merchant balance — pooled across all of your stores. Nothing for you to do. View it in Finance at the top of the dashboard.
3

You request a payout

Once your balance clears the minimum, you initiate a payout from Finance. Funds typically land in 3–5 business days.

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Fees and Payout Schedule

Minimum payout$50 USD — converted to your local currency at the rate when you submit
Settlement hold~10 business days from sale before funds clear
Arrival time3–5 business days after you request
Payout scheduleOn-demand — no fixed cycle; request manually once your balance clears the minimum
Payout fee1% per payout, $10 minimum — deducted from the amount before arrival
TaxesLocal taxes may also apply, depending on your jurisdiction. Contact support if you need a breakdown
Current coverage: mainland China, settled in CNY. More regions and currencies are on the roadmap.
Test mode doesn’t affect payouts. Finance and Payout History always show real data, and you can’t simulate a payout.

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Requesting a Payout

Merchant Finance — balance, available amount, and request payout
1

Open Finance

Click Finance in the top navigation. You’ll see your merchant balance and the amount available to withdraw.
2

Enter an amount

Type the amount you want. The minimum is $50 USD — the threshold is set in USD, and the local-currency amount arriving in your account is calculated at the rate the moment you submit.
3

Confirm the destination

Your default payout account is selected. If you’ve added more than one, switch before submitting. The holder name comes from your verified identity — it’s not editable here.
4

Submit

Click Request Payout. The payout enters pending and you can track it under Payout History.

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Failed Payouts

Most payouts land without issue. If yours doesn’t, work through this list:
  • Name mismatch. The bank returned a holder name that doesn’t match your legal name on file. Open Profile, compare your legal name to your ID character-by-character (including spaces and punctuation), correct it, and retry. If the field is locked, contact support.
  • Identity incomplete. You can’t request a payout — or even add a payout account — without a verified identity. See Identity Verification.
  • Below the minimum. Payouts under $50 USD equivalent are rejected. Wait until your balance clears the threshold, or contact support for an exception.
  • Pending longer than 5 business days. The bank may be running extra checks on a large amount or a brand-new account. If it doesn’t clear within a week, contact support with your payout ID.
  • Holder name doesn’t match your identity. Each payout account must belong to the same legal person whose identity you’ve verified. If the names don’t match exactly — even a punctuation or spacing difference — the payout fails. Open Profile, verify your legal name matches your ID exactly, and retry. See Identity Verification.
When contacting support, include your merchant ID, the payout ID, the timestamp, and a screenshot. That’s enough for us to find the record and respond fast.

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Managing Your Payout Account

You can add, switch, or change your default payout account at any time. See Payout Accounts for the setup walkthrough and supported methods.

Payout Accounts

Add a bank card or Alipay and manage your default

Identity Verification

Verify your identity before you can receive a payout