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Subscription Management

The Subscriptions page shows all recurring billing arrangements with your customers.
Subscriptions List

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Subscription List

View all subscriptions in a detailed table:
ColumnDescription
StatusCurrent subscription status
ProductProduct name and image
CustomerSubscriber email
AmountSubscription price with currency
IntervalBilling frequency
Next BillingNext charge date
CreatedWhen subscription started

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Subscription Statuses

Active

Subscription is live and billing normally.

Trialing

Customer is in free trial period.

Past Due

Payment failed, awaiting retry.

Paused

Temporarily suspended, not billing.

Canceled

Subscription has been terminated.

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Billing Intervals

IntervalBilling FrequencyMRR Calculation
WeeklyEvery 7 daysAmount × 4.33
MonthlyEvery monthAmount × 1
QuarterlyEvery 3 monthsAmount ÷ 3
YearlyEvery 12 monthsAmount ÷ 12

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Filtering Subscriptions

FilterOptions
StatusActive, Trialing, Past Due, Paused, Canceled
ProductAny subscription product
IntervalWeekly, Monthly, Quarterly, Yearly
CustomerSearch by email

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Subscription Details

Click on a subscription to view:

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Overview

  • Subscription ID
  • Status and status history
  • Product details
  • Pricing and currency
  • Billing interval

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Billing Info

  • Current period start/end
  • Next billing date
  • Payment method on file
  • Billing history

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Customer

  • Customer email
  • Account details
  • Other subscriptions from same customer

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Payment History

  • All charges for this subscription
  • Successful and failed attempts
  • Refunds

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Managing Subscriptions

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Cancel Subscription

1

Open Subscription Details

Click on the subscription you want to cancel.
2

Click 'Cancel Subscription'

Find the button in the actions menu.
3

Choose Cancellation Type

  • Immediately - Ends right now
  • At Period End - Continues until current period expires
4

Confirm

Review and confirm the cancellation.
Canceling at period end is recommended as it fulfills the current billing period the customer has paid for.

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Pause Subscription

Temporarily pause billing:
  1. Open subscription details
  2. Click “Pause Subscription”
  3. Optionally set a resume date
  4. Confirm
Paused subscriptions:
  • Stop generating charges
  • Retain customer relationship
  • Can be resumed anytime
  • Access may be revoked during pause (configurable)

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Resume Subscription

For paused or canceled subscriptions:
  1. Open subscription details
  2. Click “Resume Subscription”
  3. Choose billing start date
  4. Confirm

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Subscription Metrics

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Statistics Cards

MetricDescription
MRRMonthly Recurring Revenue
ActiveCount of active subscriptions
TrialingCount of subscriptions in trial
CanceledCount of canceled (this period)
ARPUAverage Revenue Per User

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MRR Calculation

MRR is calculated from all active subscriptions: 
MRR = Σ (Subscription Amount × Interval Factor)

Where Interval Factor:
- Weekly: 4.33
- Monthly: 1
- Quarterly: 0.33
- Yearly: 0.083

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Failed Payments

When a subscription payment fails:
  1. Status changes to “Past Due”
  2. Automatic retry attempts (3 attempts over 7 days)
  3. Customer notified via email
  4. If all retries fail, subscription may cancel

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Dunning Emails

Automatic emails sent to customers:
  • First failed payment notification
  • Retry attempt reminders
  • Final warning before cancellation
  • Cancellation confirmation

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Trial Periods

For products with trials enabled:
FieldDescription
Trial StatusActive trial indicator
Trial DaysTotal trial length
Days RemainingTime left in trial
Conversion DateWhen first charge occurs
Track trial conversions:
  • Trial → Active (converted)
  • Trial → Canceled (churned before conversion)

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Subscription Actions

Upgrade or downgrade the subscription to a different product.
Send customer a link to update their card on file.
Add a coupon or manual discount to the subscription.
Give the customer additional trial time.
Apply account credit toward future invoices.