Documentation Index
Fetch the complete documentation index at: https://docs.waffo.ai/llms.txt
Use this file to discover all available pages before exploring further.
Why we verify your support email
Your support email is what buyers see on receipts, in failed-payment notifications, and in the customer portal. Pancake verifies it before KYB approval to make sure the address is reachable and that you control the inbox. A verified support email also unlocks a fast-path for domain verification: if your support email is on the same domain as your product website (for example,support@example.com ↔ https://example.com), Pancake offers a one-click Verify domain button — no DNS records or HTML files needed.
Two entry points
Both entry points write to the same backend state, so verifying once is enough:- Settings → General — verify (or change) your support email at any time, independent of KYB.
- Settings → Business Details → Step 7 (Contact Email) — inline during KYB submission. The “Submit for review” button stays disabled until the support email on this step is verified.
How to verify
Enter your support email
Use an inbox you control. Free providers (Gmail, Outlook, etc.) are accepted, but Pancake recommends an address on the same domain as your product website so you can also use the one-click domain fast-path.
Click 'Send Code'
A 6-digit code is sent to the email. The button enters a 60-second cooldown before you can resend.
Enter the code
The code stays valid for 10 minutes. If it expires, click resend and use the new one.
Troubleshooting
| Symptom | What to check |
|---|---|
| Code never arrives | Check spam / promotions. Wait for the cooldown to end, then resend. |
| ”Invalid or expired code” | Codes expire 10 minutes after sending. Resend and use the new code. |
| Verified email shows the wrong address | Re-enter the correct address and verify again — the latest verified address replaces the old one. |
| Domain fast-path didn’t appear after verifying | The domain fast-path only triggers when the email host matches the website domain exactly. Public providers (gmail.com, outlook.com) never trigger it. |
What happens after verification
- The support email appears on receipts, refund notifications, and the customer portal.
- If it shares a domain with your product website, the domain verification page shows a one-click Verify domain option.
- KYB review can proceed — Step 7 (Contact Email) of Business Details turns green.