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Access Consumer Portal

Manage subscriptions through the Consumer Portal. Self-service. No waiting.
1

Open Consumer Portal

Go to Consumer Portal and log in.
2

Find Subscription

View all your active subscriptions under Subscriptions.
3

Manage

View or cancel.

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View Subscription Details

Click any subscription under Subscriptions in the Consumer Portal to view:
View subscription details

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Subscription Billing

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When Subscriptions Bill

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Price Changes

Businesses must notify you:
  • Immediately for decreases
  • 30+ days for increases

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Cancel Subscription

  1. Open portal link
  2. Find subscription
  3. Click Cancel Subscription
  4. Confirm
Cancel Subscription
A confirmation dialog will appear. Click Confirm Cancellation to complete.
Confirm Cancellation

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Telling us why (optional)

The dialog asks why you are leaving:
  • Choosing a reason is optional — skip it and your cancellation goes through unchanged
  • Picking Other opens a comment box for your own words
The business you subscribed to sees this feedback and uses it to improve their pricing, features, and service.
If your subscription is paid up, submit your cancellation request at least 1 hour before the end of the current billing period; cancellation then takes effect on the next payment date. If a charge on your subscription has failed and is still unpaid, cancellation takes effect immediately instead.

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After Cancellation

What happens next depends on whether the subscription is paid up at the moment you cancel: If you change your mind on a paid-up subscription, you can click Resume Subscription in the subscription details before the End Date to restore it.
Resume Subscription

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Renewal

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Automatic Renewal

Paid subscriptions renew automatically until you cancel. You’ll receive:
  • Email reminder before renewal (1 day for weekly, 3 days for monthly and quarterly, 7 days for yearly)
  • Email reminder before a trial ends (1 day ahead; 8 hours ahead when the trial is 1 day long)
  • Receipt after each charge
If the subscription price increases, we will notify you and seek your consent where required.

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Stop Renewal

Submit your cancellation request at least 1 hour before the end of the current billing period:
  • Current period: Access continues until period ends
  • Next period: No charge, access ends
  • If a charge has already failed and is unpaid, there is no remaining paid period — cancellation ends access right away

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FAQ

Canceling stops future charges, but unused subscription periods are not refundable. See Refund Policy for details.
Yes. No cancellation fees unless specified by the business.
Before the subscription’s End Date, you can click Resume Subscription in the subscription details to restore it.This is not available if the subscription had an unpaid failed charge when you cancelled — that cancellation is final, and you would need to start a new subscription.
Resume Subscription
Possible reasons:
  • Cancellation set for “end of period”
  • Multiple subscriptions
  • Cancellation didn’t complete — contact us

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Contact

Contact Business

Product or service usage and delivery issues. Find their contact in your receipt email.

Contact Waffo Pancake

Unrecognized charges, payment processing, or billing issues. Email support@waffo.ai.