Your Subscription. Your Control.
Manage subscriptions through the Customer Portal. Self-service. No waiting.Access Customer Portal
No portal link? Contact the business. They can send you one.
Cancel Subscription
Through Customer Portal
- Open portal link
- Find subscription
- Click “Cancel”
- Choose when:
- Immediately — Access ends now
- At period end — Access continues until paid period ends
- Confirm
By Contacting Business
Can’t access portal?- Email business directly
- Include your account email
- Request cancellation
After Cancellation
| Type | What Happens |
|---|---|
| At period end | Access until paid period ends, then stops |
| Immediately | Access ends now, no prorated refund |
Pause Subscription
Some businesses allow pausing:- Open Portal
- Find subscription
- Click “Pause”
- Select duration
- Confirm
- No charges
- Access may be suspended
- Resume anytime
Change Plan
Upgrade or downgrade:- Open Portal
- Click “Change Plan”
- Select new plan
- Review price changes
- Confirm
- Upgrades: Pay difference now
- Downgrades: Credit next invoice
View Details
In Customer Portal:| Info | Description |
|---|---|
| Current plan | Which plan you’re on |
| Price | How much you pay |
| Interval | Weekly, monthly, etc. |
| Next billing | When you’re charged next |
| Payment method | Card on file |
Renewal
Automatic Renewal
Subscriptions renew automatically. You’ll receive:- Email reminder before renewal
- Receipt after charge
Stop Renewal
Cancel before next billing date:- Current period: Access continues
- Next period: No charge, access ends
FAQ
Will I get a refund if I cancel?
Will I get a refund if I cancel?
Refund policies set by each business. Contact them directly. Canceling stops future charges.
Can I cancel anytime?
Can I cancel anytime?
Yes. No cancellation fees unless specified by the business.
Cancel and change my mind?
Cancel and change my mind?
Resubscribe anytime through their website.
Charged after canceling?
Charged after canceling?
Possible reasons:
- Cancellation set for “end of period”
- Multiple subscriptions
- Cancellation didn’t complete — contact us
Can't find portal link?
Can't find portal link?
Contact the business. They can send a new one.
Need Help?
Contact Business
Subscription questions, refunds, product access.
Contact Us
Payment and billing issues only.