Skip to main content

Documentation Index

Fetch the complete documentation index at: https://docs.waffo.ai/llms.txt

Use this file to discover all available pages before exploring further.

​
Why “Waffo Pancake” on My Statement?

Waffo Pancake is a Merchant of Record. We process payments for many businesses. When you buy from a business using us, you may see:
  • “WAFFO” or “WAFFO PANCAKE” on your bank statement
  • Our name on invoices
This is normal. We process payments on behalf of the business you purchased from.

​
Invoices

Invoices are automatically included in your order confirmation email after each purchase.

​
View or Download Invoice

1

Consumer Portal

Log in to the Consumer Portal, open the order in Payment History, and click View Invoice.
View Invoice in Consumer Portal
2

Order Email

Check the order confirmation email sent to your inbox. The invoice is attached or linked.
3

Contact Business

You can also request an invoice directly from the business.

​
Update Invoice Details

Need to add or change billing information on your invoice? Click Edit Details on the invoice page, fill in your company name, Tax ID, and other details, then save.
Edit Invoice Details

​
Can’t Download?

If you’re unable to download your invoice:
  • Email us at support@waffo.ai with your order details
  • Or click Report Issue in the Consumer Portal

​
Refunds

If there was a problem with an item you purchased, please first try contacting the original merchant. You can find the merchant’s contact email at the bottom of your receipt email. If the issue persists and you can’t resolve it with the seller, you can submit a refund request through the Consumer Portal.

​
How to Request

In the Consumer Portal, find the order in Payment History, click Report Issue, select a category, describe the issue, and submit.
Request refund via Report Issue

​
Refund Policy

  • Refund requests must be submitted within 120 days of product delivery
  • Refunds may be approved in the following cases:
ConditionDescription
Defective productProduct is defective or does not function as described
Unauthorized transactionTransaction was unauthorized or made in genuine error
Technical issuesUnable to access product due to technical issues on our end
Legal requirementOther situations required by law
  • Once approved, refunds are returned to your original payment method within 14 business days
  • Once you begin downloading or using digital content, the 14-day cancellation period is waived
  • Unused subscription periods are not refundable
Refunds appear as separate credit, not reversal of original charge.
If you disagree with a refund decision, email support@waffo.ai to appeal.