See “Waffo Pancake” on Your Statement?
You made a purchase from a business using our platform.We’re the Merchant of Record. Our name appears on your statement instead of the business name.
Identify a Charge
Check Your Email
Look for emails from:- The business you purchased from
receipts@waffo.aiornoreply@waffo.ai
- Business name
- Product purchased
- Amount charged
- Date
Common Reasons
| Scenario | Explanation |
|---|---|
| Subscription renewal | Active subscription billed |
| Trial conversion | Free trial ended |
| One-time purchase | Bought product or service |
| Upgrade/downgrade | Plan changed |
Unrecognized Charge
When Contacting Us
| Information | Where to Find |
|---|---|
| Charge amount | Bank statement |
| Charge date | Bank statement |
| Last 4 digits | Bank statement |
| Your email | The one you use for purchases |
Report Charge
Email with charge details.
Duplicate Charges
See the same charge twice?- Wait 24-48 hours — Banks may show pending + posted separately
- Check receipts — Did you make two purchases?
- Contact us — If genuine duplicate, we’ll refund
Subscription Billing
When Subscriptions Bill
| Interval | Billing Day |
|---|---|
| Weekly | Same day each week |
| Monthly | Same date each month |
| Quarterly | Same date every 3 months |
| Yearly | Same date each year |
Price Changes
Businesses must notify you:- Immediately for decreases
- 30+ days for increases
Failed Payments
If payment fails:- We retry automatically over 7-14 days
- You receive email notifications
- Update payment method to avoid interruption
Update Payment
Update your card.
Receipts & Invoices
Get a Receipt
Receipts are sent automatically. Missing one?- Check spam folder
- Search for
@waffo.ai - Contact us with your email
Download Invoice
For tax or business purposes:- Customer Portal (if available)
- Contact the business
- Email us with purchase details
Tax Charges
Tax shown as separate line item. Based on:- Your location
- Product type
- Local regulations