Documentation Index
Fetch the complete documentation index at: https://docs.waffo.ai/llms.txt
Use this file to discover all available pages before exploring further.
Requesting a Refund
You can submit a refund request within 120 days of product delivery.Find Business Contact
Check your email for:- Order confirmation
- Receipt from business
- Welcome email
Refund Policy
Refund requests must be submitted within 120 days of product delivery. Refunds may be approved in the following cases:| Condition | Description |
|---|---|
| Defective product | Product is defective or does not function as described |
| Unauthorized transaction | Transaction was unauthorized or made in genuine error |
| Technical issues | Unable to access product due to technical issues on our end |
| Legal requirement | Other situations required by law |
Digital Content Exception
Once you begin downloading, streaming, or accessing a product in digital content form, the statutory 14-day cancellation period is waived.
Refund Timeline
Once approved, refunds are returned to your original payment method within 14 business days.| Step | Timeline |
|---|---|
| Refund approved | After submission |
| Returned to original payment method | Within 14 business days |
| Appears on statement | Depends on your bank |
Subscription Refunds
| Scenario | Policy |
|---|---|
| Initial subscription | Eligible for cancellation and refund |
| Auto-renewal | Cancellation right does not apply to auto-renewals |
| Unused periods | Unused subscription periods are not refundable |
- Cancel — Stops future charges, keeps current access
- Refund — Gets money back for charges
Disputes
If you disagree with a refund decision, you may appeal through our complaints process. Your statutory consumer rights are not affected.FAQ
How long do I have to request a refund?
How long do I have to request a refund?
You have 120 days from the date of product delivery to submit a refund request.
How long does a refund take?
How long does a refund take?
Once approved, refunds are returned to your original payment method within 14 business days. Actual posting time depends on your bank.
Can I get a refund for digital content?
Can I get a refund for digital content?
Once you begin downloading or using digital content, the 14-day cancellation period is waived. However, if the product is defective or not as described, you can still request a refund within 120 days.
Can I get a refund for auto-renewed subscriptions?
Can I get a refund for auto-renewed subscriptions?
The cancellation right applies only to initial subscriptions, not auto-renewals. Unused subscription periods are also not refundable.
Charged but didn't receive product?
Charged but didn't receive product?
Contact business immediately with:
- Proof of payment
- Expected delivery date
- Confirmation you didn’t receive it
Product not as described?
Product not as described?
Defective products or products not matching their description are eligible for refund. Submit your request within 120 days.
Contact
Contact Business
Refund requests and product issues.
Contact Us
Can’t reach business or payment issues.