> ## Documentation Index
> Fetch the complete documentation index at: https://docs.waffo.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Support Email Verification

> Verify the support email merchants can reach you on, and unlock one-click domain verification

## Why we verify your support email

Your **support email** is what buyers see on receipts, in failed-payment notifications, and in the customer portal. Pancake verifies it before KYB approval to make sure the address is reachable and that you control the inbox.

A verified support email also unlocks a fast-path for [domain verification](/settings/domain-verification): if your support email is on the same domain as your product website (for example, `support@example.com` ↔ `https://example.com`), Pancake offers a one-click **Verify domain** button — no DNS records or HTML files needed.

## Two entry points

Both entry points write to the same backend state, so verifying once is enough:

* **Settings → General** — verify (or change) your support email at any time, independent of KYB.
* **Settings → Business Details → Step 7 (Contact Email)** — inline during KYB submission. The "Submit for review" button stays disabled until the support email on this step is verified.

## How to verify

<Steps>
  <Step title="Enter your support email">
    Use an inbox you control. Free providers (Gmail, Outlook, etc.) are accepted, but Pancake recommends an address on the same domain as your product website so you can also use the one-click domain fast-path.
  </Step>

  <Step title="Click 'Send Code'">
    A 6-digit code is sent to the email. The button enters a 60-second cooldown before you can resend.
  </Step>

  <Step title="Enter the code">
    The code stays valid for 10 minutes. If it expires, click resend and use the new one.
  </Step>

  <Step title="Verified">
    The block flips to a green "Verified" state, and the support email is now bound to the store. You can change it later — re-verification is required after every change.
  </Step>
</Steps>

## Troubleshooting

| Symptom                                        | What to check                                                                                                                                          |
| ---------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------ |
| Code never arrives                             | Check spam / promotions. Wait for the cooldown to end, then resend.                                                                                    |
| "Invalid or expired code"                      | Codes expire 10 minutes after sending. Resend and use the new code.                                                                                    |
| Verified email shows the wrong address         | Re-enter the correct address and verify again — the latest verified address replaces the old one.                                                      |
| Domain fast-path didn't appear after verifying | The domain fast-path only triggers when the email host matches the website domain exactly. Public providers (gmail.com, outlook.com) never trigger it. |

## What happens after verification

* The support email appears on receipts, refund notifications, and the customer portal.
* If it shares a domain with your product website, the [domain verification](/settings/domain-verification) page shows a one-click **Verify domain** option.
* KYB review can proceed — Step 7 (Contact Email) of Business Details turns green.