> ## Documentation Index
> Fetch the complete documentation index at: https://docs.waffo.ai/llms.txt
> Use this file to discover all available pages before exploring further.
# Account Reviews
> What we review before enabling live payments, and how to pass it
As a Merchant of Record, Waffo Pancake processes payments and handles tax on your behalf. Before a store can accept **live payments**, we review it once to confirm it's a legitimate business that complies with our terms. This protects you, your customers, and the payment network.
You can build products and take **test payments** at any time without a review. The review only gates **live payments** on a store.
## What gets reviewed
The review applies to a **store** (the Store Business Review). You submit your business information from the store's [Business Details](/merchant/business-details) page, and our team reviews it.
Identity information for [payouts](/merchant/payout-accounts) is **not** part of this review and has no separate approval step.
## Information you provide
When you submit a store for review, you provide:
* **Legal name** — the individual or business entity behind the store
* **Business description** — what your business does and how it operates
* **Product website URL** — a live, publicly reachable page describing what you sell
* **Contact email** — a real, monitored support address
* **Business type and tax residence** — for correct tax handling
* Confirmation that your product complies with our terms (prohibited products, pricing visibility, no trademark conflicts)
## Approval checklist
Go through every item below before you submit. Most "changes requested" outcomes come from missing one of these — fixing them upfront gets you approved on the first pass.
* [ ] **Product is live** — Your product is ready for production and reachable at the URL you submit, with no login wall, password, or "coming soon" placeholder. Still building? Take [test payments](/features/test-mode) in Test Mode first, then submit when it's ready.
* [ ] **Product is clearly visible** — We can understand what you're selling from your website or landing page. The product, its purpose, and how it works are obvious to a first-time visitor.
* [ ] **Pricing is visible** — What customers will be charged is clearly displayed and easy to find — before they reach checkout.
* [ ] **Privacy Policy & Terms of Service** — Both legal pages exist and are reachable on your website without logging in. Need a T\&C? Use our [Terms of Service template](/compliance/tos).
* [ ] **Customer support email** — A real, monitored support email is set up and shown on your website, and it matches the contact email you submit for review. The same address should appear on customer receipts.
* [ ] **No false information** — No fake reviews, testimonials, or inflated user/customer counts. Everything on your site is truthful.
* [ ] **No trademark conflicts** — Your product and store name don't infringe an existing trademark or cause confusion with another brand.
* [ ] **Acceptable use** — No high-risk, deceptive, or illegitimate use cases.
* [ ] **Not on the prohibited list** — Your product isn't on our [prohibited products](/mor/prohibited-products) list.
## Review outcomes
Review typically takes **1–3 business days**. You can track the status from the Business Details page. There are two outcomes:
| Outcome | What it means | What to do |
| --------------------- | ------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------- |
| **Approved** | The store can now accept live payments (`prodEnabled`). | Start selling. |
| **Changes requested** | Something needs fixing before approval. | Address the feedback and resubmit — see [Resubmitting after changes requested](#resubmitting-after-changes-requested). |
Resubmitting after changes requested
If the review comes back with changes requested, you don't start over — fix the flagged items and resubmit the same store. Common reasons and fixes:
| Reason | Fix |
| ---------------------------- | -------------------------------------------------------------------------------- |
| Website inaccessible | Remove password protection or bot walls so the page loads for anyone. |
| Missing or gated legal pages | Add a Terms of Service and Privacy Policy reachable without login. |
| Support email mismatch | Make the email in your store settings match the one on your website. |
| Product not live | Remove "coming soon" / placeholder content; the product must be real and usable. |
| Inaccurate information | Correct anything misleading — descriptions, reviews, or claims must be truthful. |
Work through the feedback on the Business Details page.
Edit the submission with the corrected information.
Submit again from the Business Details page. The status resets and the store re-enters review (typically another 1–3 business days).
## Frequently asked questions
Typically 1–3 business days after submission. Track the status from the Business Details page.
You can test the full flow in test mode anytime. Live payments require the store review to pass.
Fix the flagged items and resubmit the same store. The status resets and it goes through review again.