> ## Documentation Index
> Fetch the complete documentation index at: https://docs.waffo.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Consumer Portal

> Access and configure the self-service portal for your customers

## Overview

The Consumer Portal is a merchant-level feature that gives your customers a self-service interface to manage their orders, subscriptions, and billing details. It operates across all your stores.

Access it from the **user menu → Consumer Portal**.

***

## What Customers Can Do

| Feature                  | Description                                       |
| ------------------------ | ------------------------------------------------- |
| View orders              | Browse all past orders and payment history        |
| Download invoices        | PDF invoices with multi-language support          |
| Manage subscriptions     | View status, next billing date, and cancel        |
| Reactivate subscriptions | Resume a canceling subscription before it expires |
| Request refunds          | Submit refund requests for eligible payments      |
| Update billing details   | Edit invoice address and tax information          |

***

## Accessing the Portal

There are two ways customers reach the portal:

<CardGroup cols={2}>
  <Card title="Magic Link (Email)" icon="envelope">
    Customers log in via a one-time magic link sent to their email. No password required.
  </Card>

  <Card title="Direct Link" icon="link">
    Share your store's portal URL directly. Customers enter their email to receive a login link.
  </Card>
</CardGroup>

***

## Portal URL

Each store has a unique portal URL:

```
https://pancake.waffo.ai/store/{store-slug}
```

Find your store slug in **Store Settings**.

***

## Merchant View

From the user menu, clicking **Consumer Portal** opens a preview of the portal as it appears to your customers. Use this to verify the experience before sharing the link.

<Note>
  The portal automatically adapts to your store's checkout theme settings (colors, dark/light mode).
</Note>