> ## Documentation Index
> Fetch the complete documentation index at: https://docs.waffo.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Manage Subscription

> View or cancel anytime

## Access Consumer Portal

Manage subscriptions through the [**Consumer Portal**](https://pancake.waffo.ai/consumer/portal/login). Self-service. No waiting.

<Steps>
  <Step title="Open Consumer Portal">
    Go to [Consumer Portal](https://pancake.waffo.ai/consumer/portal/login) and log in.
  </Step>

  <Step title="Find Subscription">
    View all your active subscriptions under **Subscriptions**.
  </Step>

  <Step title="Manage">
    View or cancel.
  </Step>
</Steps>

***

## View Subscription Details

Click any subscription under **Subscriptions** in the Consumer Portal to view:

| Info                | Description                                                 |
| ------------------- | ----------------------------------------------------------- |
| Status              | Subscription status (Active, Trialing, Canceling, Canceled) |
| Start Date          | When the subscription started                               |
| Renewal Date        | Next renewal date                                           |
| Order Details       | Product name, price, and billing interval                   |
| Payment Information | Payment method on file                                      |
| History             | Past transaction records                                    |

<Frame>
  <img src="https://mintcdn.com/waffo/SxqgCDstcQGlxHc_/images/consumer-portal-subscription-details.png?fit=max&auto=format&n=SxqgCDstcQGlxHc_&q=85&s=a36b4081c351f8d0af11d08553e1f6ec" alt="View subscription details" width="3030" height="1808" data-path="images/consumer-portal-subscription-details.png" />
</Frame>

***

## Subscription Billing

### When Subscriptions Bill

| Interval  | Billing Day              |
| --------- | ------------------------ |
| Weekly    | Same day each week       |
| Monthly   | Same date each month     |
| Quarterly | Same date every 3 months |
| Yearly    | Same date each year      |

### Price Changes

Businesses must notify you:

* Immediately for decreases
* 30+ days for increases

***

## Cancel Subscription

1. Open portal link
2. Find subscription
3. Click **Cancel Subscription**
4. Confirm

<Frame>
  <img src="https://mintcdn.com/waffo/SxqgCDstcQGlxHc_/images/consumer-portal-cancel-subscription.png?fit=max&auto=format&n=SxqgCDstcQGlxHc_&q=85&s=659b514bd40a7c3df0956da8c5a927b6" alt="Cancel Subscription" width="3050" height="1812" data-path="images/consumer-portal-cancel-subscription.png" />
</Frame>

A confirmation dialog will appear. Click **Confirm Cancellation** to complete.

<Frame>
  <img src="https://mintcdn.com/waffo/SxqgCDstcQGlxHc_/images/consumer-portal-cancel-subscription-confirm.png?fit=max&auto=format&n=SxqgCDstcQGlxHc_&q=85&s=930315b7fdf7acc762b8019f0d66fca0" alt="Confirm Cancellation" width="3024" height="1806" data-path="images/consumer-portal-cancel-subscription-confirm.png" />
</Frame>

<Warning>
  Please submit your cancellation request at least **1 hour** before the end of the current billing period. Cancellation takes effect on the next payment date.
</Warning>

### After Cancellation

Cancellation takes effect on the next payment date. You can continue using the service until the end of the current paid period.

If you change your mind, you can click **Resume Subscription** in the subscription details before the End Date to restore it.

<Frame>
  <img src="https://mintcdn.com/waffo/omzg1JkLuy_VmELQ/images/consumer-portal-resume-subscription.png?fit=max&auto=format&n=omzg1JkLuy_VmELQ&q=85&s=2bffd3953c51c476711348ae848b3a5f" alt="Resume Subscription" width="2000" height="1140" data-path="images/consumer-portal-resume-subscription.png" />
</Frame>

***

## Renewal

### Automatic Renewal

Paid subscriptions renew automatically until you cancel. You'll receive:

* Email reminder before renewal (1 day for weekly, 3 days for monthly/quarterly/yearly)
* Receipt after each charge

If the subscription price increases, we will notify you and seek your consent where required.

### Stop Renewal

Submit your cancellation request at least **1 hour** before the end of the current billing period:

* Current period: Access continues until period ends
* Next period: No charge, access ends

***

## FAQ

<AccordionGroup>
  <Accordion title="Will I get a refund if I cancel?">
    Canceling stops future charges, but unused subscription periods are not refundable. See [Refund Policy](/customers/refunds) for details.
  </Accordion>

  <Accordion title="Can I cancel anytime?">
    Yes. No cancellation fees unless specified by the business.
  </Accordion>

  <Accordion title="Cancel and change my mind?">
    Before the subscription's End Date, you can click **Resume Subscription** in the subscription details to restore it.

    <Frame>
      <img src="https://mintcdn.com/waffo/omzg1JkLuy_VmELQ/images/consumer-portal-resume-subscription.png?fit=max&auto=format&n=omzg1JkLuy_VmELQ&q=85&s=2bffd3953c51c476711348ae848b3a5f" alt="Resume Subscription" width="2000" height="1140" data-path="images/consumer-portal-resume-subscription.png" />
    </Frame>
  </Accordion>

  <Accordion title="Charged after canceling?">
    Possible reasons:

    * Cancellation set for "end of period"
    * Multiple subscriptions
    * Cancellation didn't complete — contact us
  </Accordion>
</AccordionGroup>

***

## Contact

<CardGroup cols={2}>
  <Card title="Contact Business" icon="store">
    Product or service usage and delivery issues. Find their contact in your receipt email.
  </Card>

  <Card title="Contact Waffo Pancake" icon="envelope">
    Unrecognized charges, payment processing, or billing issues. Email [support@waffo.ai](mailto:support@waffo.ai).
  </Card>
</CardGroup>